4.1 - The BUYER declares that they have read and understood all preliminary information about the product(s) subject to this agreement (features, price, payment terms, and delivery) as provided on the
www.robotistan.com website and confirmed this electronically.
4.2 - The product(s) will be delivered to the BUYER or to the person/institution at the address indicated by the BUYER within the time frame stated on the website, depending on the BUYER’s location, and no later than 30 days from the date of order.
4.3 - If the product(s) are to be delivered to someone other than the BUYER, the SELLER cannot be held responsible if the recipient refuses the delivery.
4.4 - The SELLER is responsible for delivering the product(s) in good condition, complete, in accordance with the specifications stated in the order, and accompanied by any warranty certificates and user manuals if available.
4.5 - Delivery of the product(s) is subject to the receipt by the SELLER of a signed copy of this agreement and full payment by the BUYER via the selected payment method. If payment is not completed or canceled by the bank, the SELLER is deemed to be released from their delivery obligation.
4.6 - If the BUYER’s credit card is used by unauthorized persons after delivery, and the corresponding bank or financial institution does not pay the product price to the SELLER, the BUYER is obligated to return the product to the SELLER within 3 days. In this case, all shipping costs shall be borne by the BUYER.
4.7 - If delivery cannot be made within the agreed period due to force majeure or extraordinary circumstances (e.g., severe weather, interruption of transportation), the SELLER must notify the BUYER. In such a case, the BUYER may cancel the order, request a replacement product, or postpone delivery until the obstructing condition is resolved. If the BUYER cancels the order, the amount paid shall be refunded within 10 days.
4.8 - Defective or faulty products, with or without a warranty certificate, may be sent to the SELLER for necessary repair under warranty conditions. In such cases, shipping costs shall be borne by the SELLER.
4.9 - This agreement becomes valid after being signed by the BUYER and received by the SELLER via fax or post.
4.10 - The BUYER acknowledges that certain products may be offered for sale as “pre-order products”; that these products may not be in stock at the SELLER’s facilities on the order date; and that the procurement, production, import, or shipping process may be initiated upon receipt of the order placed by the BUYER.
For pre-order products, payment may be collected in full and in advance using the payment method selected by the BUYER at the time the order is placed. The BUYER acknowledges that, unlike standard in-stock products, pre-ordered products are subject to delivery conditions dependent on procurement, import, customs, TAREKS, administrative permits/approvals, logistics, technical inspections, manufacturer/supplier shipments, and force majeure.
Delivery, supply, or shipping times indicated on the product page, cart screen, payment screen, or order confirmation are estimated. These times are based on the assumption that the product will reach the SELLER’s inventory in a trouble-free, complete, and sale-ready condition. The SELLER cannot be held liable for delays caused by suppliers, manufacturers, importers, distributors, customs, TAREKS, carriers, or other third parties and institutions, provided such delays are not due to the SELLER’s own fault.
Delivery of products subject to pre-order is carried out following their entry into the SELLER’s inventory in a condition suitable for sale, taking into account order sequence, payment approval, product allocation status, and logistical capabilities.
The SELLER reserves the right to cancel the order in whole or in part if the product subject to the pre-order cannot be procured, is discontinued, cannot be imported or sold for legal, technical, administrative, or commercial reasons, arrives in the SELLER’s inventory damaged, incomplete, defective, or in a condition unsuitable for sale, or if there is a material change in the terms of supply. In such cases, the amount collected from the BUYER will be refunded within the timeframes stipulated by applicable law.
The BUYER is responsible for any delivery delays, additional costs, failure to deliver the product, return of the shipment, or the need for redelivery resulting from incorrect, incomplete, or outdated delivery, billing, and contact information provided by the BUYER.
Provisions regarding the right of withdrawal, returns, defective products, warranty, and post-sale services following the delivery of a pre-ordered product shall be governed by the relevant provisions of this Agreement and applicable laws. For the BUYER acting as a consumer, mandatory rights arising from applicable consumer protection laws remain reserved.
If this right is exercised, a copy of the cargo delivery note and the original invoice must be sent to the SELLER. Upon receipt of these documents, the product price will be refunded to the BUYER within 7 days. If the original invoice is not provided, VAT and other legal obligations (if any) cannot be refunded. The cost of return shipping shall be borne by the SELLER in case of withdrawal.
The right of withdrawal cannot be used for products that, by their nature, cannot be returned, single-use items, software or programs that can be copied, and perishable goods or those past their expiration date.
For the following items, the right of withdrawal applies only if the product packaging is unopened, undamaged, and the product unused:
For the implementation of this agreement, the Consumer Arbitration Boards and the Consumer Courts located in the SELLER’s or BUYER’s place of residence shall have jurisdiction up to the value announced by the Ministry of Industry and Trade.
In the event of a completed order, the BUYER is deemed to have accepted all terms and conditions of this agreement.
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